Effective Date: January 1, 2025
These Terms of Service govern your use of ID Photo AI’s website and services. By accessing or using our services, you agree to be bound by these terms.
Service Description
ID Photo AI provides AI-powered photo processing services to create compliant passport, visa, and ID photos that meet official government standards worldwide.
Acceptance of Terms
By using our services, you confirm that:
- You are at least 18 years old or have parental consent
- You have the legal capacity to enter into this agreement
- You agree to comply with all applicable laws and regulations
User Account and Responsibilities
Account Creation
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
Prohibited Uses
You may not use our services to:
- Upload inappropriate, illegal, or copyrighted content
- Attempt to reverse engineer or copy our AI technology
- Violate any applicable laws or regulations
- Interfere with the proper functioning of our services
Service Availability and Limitations
Service Availability
- Services are provided on an “as available” basis
- We may temporarily suspend services for maintenance or updates
- We reserve the right to modify or discontinue services with notice
Quality and Acceptance
- Photo quality depends on the input image provided
- We use AI technology to ensure compliance with official standards
- While we strive for 100% acceptance, government approval is ultimately at the discretion of issuing authorities
Payment and Billing
Pricing
- Current pricing is displayed on our website
- Prices may change with 30 days’ notice
- All payments are processed securely through third-party payment processors
Refunds
- Refunds are governed by our separate Refund Policy
- We offer a satisfaction guarantee for qualifying orders
Intellectual Property Rights
Our Content
- All website content, software, and AI technology are our proprietary property
- You may not copy, modify, or distribute our content without permission
Your Content
- You retain ownership of photos you upload
- You grant us a limited license to process your photos for service delivery
- We automatically delete your photos within 24 hours
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for our services
- We do not guarantee acceptance by government authorities
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.
Dispute Resolution
Governing Law
These terms are governed by the laws of Delaware, United States.
Dispute Resolution Process
- First, contact our support team to resolve issues informally
- If unresolved, disputes will be settled through binding arbitration
- Class action lawsuits are waived
Changes to Terms
We may update these terms from time to time. We will notify users of material changes by:
- Posting updated terms on our website
- Sending email notifications to registered users
- Providing 30 days’ notice for significant changes
Termination
By You
You may stop using our services at any time.
By Us
We may terminate or suspend your access if you violate these terms.
Contact Information
For questions about these Terms of Service, contact us:
- Email: support@id-photo.ai
- Address: 651 N Broad St, Middletown, DE 19709
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.