Our Commitment to Your Satisfaction

At ID Photo AI, we are confident in the quality of our AI-powered photo processing service. We stand behind every photo we create with a comprehensive refund guarantee designed to ensure your complete satisfaction.

100% Money-Back Guarantee

We offer a full refund if you’re not completely satisfied with our service. No questions asked, no hassle.

When You’re Eligible for a Refund

Automatic Refund Situations

• Government Rejection: If your photo is rejected by government authorities due to compliance issues
• Technical Failures: If our system fails to process your photo properly
• Service Unavailability: If you cannot access our service after payment

Quality-Related Refunds

• Unsatisfactory Results: If the processed photo doesn’t meet your expectations
• Incorrect Specifications: If the photo doesn’t match the document requirements you selected
• Processing Errors: If the AI processing introduces unwanted artifacts or distortions

How to Request a Refund

Step 1: Contact Support

Email us at support@id-photo.ai with:

• Your order number or email address
• Reason for the refund request
• Any relevant documentation (rejection notice, etc.)

Step 2: Review Process

• We’ll review your request within 24 hours
• Most refunds are approved immediately
• We may ask for additional information in rare cases

Step 3: Refund Processing

• Approved refunds are processed within 2-3 business days
• Refunds are issued to your original payment method
• You’ll receive a confirmation email once processed

Refund Timeline

Immediate Approval: Most refund requests
24-48 Hours: Complex cases requiring review
2-3 Business Days: Refund processing time
5-7 Business Days: Time for refund to appear in your account

What’s Not Covered

While we offer comprehensive refunds, the following situations are not eligible:

• User Error: Incorrect document type selection after photo approval
• Changed Requirements: Government requirement changes after photo creation
• Personal Preference: Subjective dissatisfaction with appearance in compliant photos

No-Risk Guarantee

Try Risk-Free

• Create your photo with confidence
• Full refund if not satisfied
• No hidden fees or conditions

Quality Assurance

• AI-powered compliance checking
• 99.9% acceptance rate
• Professional-grade processing

International Refunds

We process refunds worldwide:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-10 business days (depending on location)

Partial Refunds

In rare cases, we may offer partial refunds for:

• Minor processing issues that don’t affect compliance
• Delayed service delivery
• Inconvenience caused by technical issues

Contact Information

For refund requests or questions:

• Email: support@id-photo.ai
• Response Time: Within 24 hours
• Available: 7 days a week

Our Promise

We’re committed to providing the best ID photo service available. If we don’t meet your expectations, we’ll make it right with a full refund. Your satisfaction is our guarantee.

Ready to try our risk-free service?